Our support team is available:
Monday–Friday, 9 AM – 6 PM (PST)
Emails may be sent anytime, and we will respond during business hours.

FlawlessGem LLC
3935 Harrison Street
San Francisco, CA 94145

Please note: This is our administrative office.
We do not offer in-person customer service or product pickup at this address.

For faster support, please include the following in your message:

• Your order number

• Your full name

• A brief description of the issue

• Photos or videos (if the product is damaged or incorrect)

Send all details to info@flawlessgem.shop.

Most inquiries are answered within 24–48 hours.
Holiday or weekend requests may take slightly longer.