Thank you for shopping at FlawlessGem.shop, operated by FlawlessGem LLC.
We want every customer to be happy with their purchase. If you are not satisfied, please review our return and refund guidelines below.

For help or questions, contact us at:
📧 info@flawlessgem.shop
📞 415-559-4902

1. Returns Eligibility

We accept returns for most unused and unworn Girls Watches within:

➡️ 30 days from the date of delivery

To qualify for a return:

• The watch must be unworn and in original condition
• Original packaging, tags, and protective films must be intact
• The item must not show signs of damage, wear, or alteration
• Proof of purchase (order number or receipt) is required

Items that fail inspection may be denied.

2. Non-Returnable Items

We cannot accept returns for:

• Worn or used watches
• Watches with removed tags or missing protective films
• Customized or special-order watches
• Items labeled as “Final Sale”
• Gift cards

3. Damaged, Defective, or Incorrect Items

If your item arrives:

• Damaged
• Defective
• Missing parts
• Incorrect

You must contact us within 48 hours of delivery.

Please include:

• Order number
• Clear photos or videos of the issue
• A brief description of the problem

We will provide a replacement, store credit, or full refund at no extra cost.

4. Refund Process

Once we receive and inspect your return:

• We will notify you whether your refund is approved or denied
• Approved refunds will be issued to your original payment method

Refund Timeframe:

3–7 business days, depending on your bank or payment provider.

5. Return Shipping Costs

✔ FlawlessGem Covers Return Shipping

If the product is defective, damaged, or incorrect.

✔ Customer Covers Return Shipping

For returns due to:

• Change of mind
• Wrong item ordered
• No longer wanting the product

6. Order Cancellations

Orders may be canceled within 12 hours of purchase.
If your order has already been processed or shipped, cancellation is no longer possible.

You may request a return after delivery (if eligible).

7. Exchanges

Exchanges are offered only for defective or damaged items.
For other situations, please return the item (if eligible) and place a new order.

8. Late or Missing Refunds

If your refund hasn’t arrived:

1. Check your bank account
2. Contact your card provider
3. Contact your bank

If you still need assistance, email us at info@flawlessgem.shop.

9. Contact Us

For returns, refunds, or order-related questions:

FlawlessGem LLC
3935 Harrison Street
San Francisco, CA 94145
📧 info@flawlessgem.shop
📞 415-559-4902
🌐 https://flawlessgem.shop